Cemetery Arrangements Specialist
Core
Manage documentation and customer arrangements for the disposition of human remains, ensuring compliance with laws and company policies.
Role type
Operations specialist (cemetery/mortuary)
Builds
At-Need contracts, daily interment schedules, and marker records
Domain
Mortuary and cemetery operations
Deliverable
client delivery
Required skills
Documentation compliance, customer service, contract finalization, payment processing, chain of custody management, critical thinking, troubleshooting, report preparation, policy adherence, safety compliance, complaint resolution, inter-departmental support
Preferred skills
Mortuary/cemetery experience, bilingual communication, MS Office proficiency
Technologies
MS Office
Responsibilities
Inspect and file documentation for disposition of remains; act on calls to provide cemetery products and service selections; assist customers in person with arrangements and contracts; create marker records and process payments; manage chain of custody of cremated remains; prepare daily interment schedules and reports; resolve customer complaints; support other departments with research on contracts.
Seniority
Individual Contributor, entry to mid-level