Sr. Analyst, Site Operations & Performance
Core
Monitor the health of The Home Depot's website and mobile app, acting as a technical bridge between business stakeholders and engineering teams to resolve complex site performance issues.
Role type
Senior Site Operations & Performance Analyst (SRE)
Builds
eCommerce site stability and customer journey performance
Domain
Retail eCommerce / Software Reliability Engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Software Reliability Engineering (SRE) methodologies, root cause analysis (RCA), observability tools, Real User Monitoring (RUM), Google Core Web Vitals analysis, end-to-end purchase flow analysis, SLA definition
Preferred skills
Advanced observability tool proficiency, technical performance health communication, business operations understanding
Technologies
Blue Triangle, New Relic, Catchpoint, Dynatrace
Responsibilities
Track and analyze critical business metrics alongside technical performance data; Utilize SRE methodologies to monitor the eCommerce site and detect performance degradations; Triage high-priority production issues and lead technical root cause analysis; Convert complex customer-facing issues into actionable engineering requests; Create and implement operational processes to drive optimal customer satisfaction and performance
Seniority
Senior, hands-on IC