Executive Director - Site Reliability Engineering - Retail Pharmacy
Core
Strategic leader responsible for the reliability, resilience, and performance of CVS Health's retail and pharmacy technology ecosystem, defining enterprise-wide SRE strategy and overseeing global engineering teams.
Role type
Executive Director, Site Reliability Engineering
Builds
Reliable, secure, and scalable technology experiences for millions of patients, customers, pharmacists, and healthcare professionals across thousands of store locations.
Domain
Retail pharmacy / Healthcare technology
Deliverable
production ML models | infrastructure
Required skills
Enterprise SRE strategy, incident management, observability, automation, distributed systems architecture, global team leadership, regulatory compliance (HIPAA, PCI DSS), retail technology ecosystems (POS, handheld devices)
Preferred skills
Cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, OpenShift), observability tools (Splunk, Dynatrace, Datadog, Prometheus, Grafana), AI/ML for operations, customer experience analytics
Technologies
AWS, Microsoft Azure, Google Cloud Platform, Kubernetes, OpenShift, Splunk, Dynatrace, Datadog, Prometheus, Grafana, Quantum Metric, Medallia, Adobe Analytics
Responsibilities
Define and lead enterprise-wide SRE strategy; Establish and govern SLOs, SLAs, and error budgets; Lead enterprise major incident management; Drive automation initiatives to reduce operational toil; Champion modern cloud and distributed systems architectures; Lead, mentor, and inspire large global teams of SREs and engineering leaders.
Seniority
Executive, strategic leadership & global team management