Director, E-Commerce Ops & Site Reliability Engineering
Core
Build, manage, and mentor a team of E-commerce support and Site Reliability engineers to ensure the reliability, scalability, and performance of E-commerce websites on the SFCC platform.
Role type
Director, E-Commerce Operations & Site Reliability Engineering
Builds
E-commerce websites on Salesforce Commerce Cloud (SFCC) for Tapestry brands (Coach, Kate Spade)
Domain
Retail E-commerce, Cloud Infrastructure, Site Reliability
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
E-commerce operations, Site Reliability Engineering, Salesforce Commerce Cloud (SFCC), Cloud infrastructure (AWS, Azure, GCP), Incident management, SDLC (Agile/Waterfall), 3rd party integrations (payment, tax, fraud), Security compliance (GDPR, PCI, PII), Team leadership
Preferred skills
Experience with OMS, WMS, Akamai CDN, IBM Sterling, JIRA, Confluence, Tableau, Domo, Quantum Metrics, mPulse, Rigor
Technologies
Salesforce Commerce Cloud, AWS, Azure, Google Cloud, JIRA, Confluence, Tableau, Domo, Quantum Metrics, mPulse, Rigor, Akamai CDN, IBM Sterling, S4, WMS
Responsibilities
Build and mentor onsite and offshore E-commerce support and SRE teams; Ensure system availability, reliability, scalability, and performance; Lead development of tools, automation, and processes for maximum uptime; Collaborate with Development and QA to improve deployment practices; Identify risks and negotiate mitigation strategies; Provide communication and reporting to stakeholders; Lead 24/7 incident response; Drive strategic planning for the digital e-commerce portfolio.
Seniority
Director, 6 direct reports