AI Voicebot Adoption Expert
Core
Lead end-to-end adoption and scaling of Generative AI-based voicebots across customer service, sales, collections, and internal operations for a global bank.
Role type
Senior IC AI Voicebot Adoption Expert (Change Management & Product Strategy)
Builds
Production voicebot solutions integrated into telephony, IVR, and CRM ecosystems for 170M+ customers
Domain
Financial Services / Conversational AI / Contact Center Operations
Deliverable
production ML models | product features
Required skills
Generative AI and LLM-based conversational architectures, Contact center operations and voice channels, Cross-functional program leadership, Responsible AI and model governance
Preferred skills
Voice technologies (STT/TTS/IVR modernization), Conversational AI platforms (Dialogflow/Bedrock/Genesys), Financial services background, Global multi-country experience
Technologies
Google Dialogflow, Amazon Bedrock, Genesys, Sierra
Responsibilities
Lead end-to-end adoption of Generative AI–based voicebots from pilots to production, Partner with Contact Center and IT teams to embed voicebots into existing ecosystems, Design and execute change management strategies for voice automation, Define and track KPIs for voicebot performance and ROI
Seniority
Senior, hands-on IC with strategic influence