Data Service Excellence Specialist, IT
Core
Provide Level 3 functional and technical support for global Data & Analytics platforms, resolving complex incidents and managing access governance.
Role type
Senior IC data service excellence specialist (IT support)
Builds
Reliable support for Power BI, Qlik, Snowflake, and related analytics services
Domain
Healthcare IT / Data & Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Power BI support, incident resolution, access governance, root cause analysis, ITIL practices, distributed team coordination, documentation, SQL/DAX basics
Preferred skills
Snowflake permissions, ServiceNow/Jira, data governance principles, runbook development
Technologies
Power BI, Qlik, Snowflake, ServiceNow, Jira, GitLab
Responsibilities
Resolve escalated incidents and service requests for analytics platforms; manage access provisioning and security compliance; coordinate workloads across distributed support resources; create and maintain knowledge articles and operational procedures; coach support team members on troubleshooting and service standards; analyze support trends to recommend improvements.
Seniority
Senior, hands-on IC
