ServiceNow Lead Engineer
Core
Developing and delivering data analytics, reporting, and AI-driven solutions leveraging ServiceNow data and enterprise platforms.
Role type
Lead ServiceNow Engineer (Power BI + AI)
Builds
Interactive dashboards, visualizations, reports, and AI-powered insights for enterprise customers.
Domain
Enterprise IT Service Management (ITSM) + Business Intelligence + Generative AI
Deliverable
production ML models | dashboards & analysis
Required skills
ServiceNow platform expertise, Power BI (DAX, Power Query, data modeling), REST API integrations, SQL, Azure AI/OpenAI/Copilot, ETL processes, data governance, predictive analytics, dashboard optimization
Preferred skills
Experience with non-relational data sources, advanced forecasting and trend analysis, intelligent automation design
Technologies
ServiceNow, Power BI, Azure AI, OpenAI, Copilot, REST APIs, SQL
Responsibilities
Collaborate with stakeholders to identify business requirements and translate them into actionable dashboards and AI insights; Design and optimize data models, integrations, and reporting frameworks; Develop data pipelines connecting ServiceNow, enterprise applications, and reporting platforms; Implement AI and Generative AI solutions for business use cases; Define and implement data quality, governance, and security standards.
Seniority
Lead, hands-on IC with strategic oversight