Sr Analyst, Business Systems
Core
Senior Business Analyst leading the reengineering and optimization of business processes and systems for the Sales and Service IT team, acting as a Subject Matter Expert to design technology solutions.
Role type
Senior Business Analyst (Sales & Service IT)
Builds
Optimized business processes, Salesforce declarative solutions, and AI-enabled capabilities for customer support workflows.
Domain
Healthcare Technology / Life Sciences / Regulated Manufacturing (GxP/21 CFR Part 11)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce declarative automation (Flows, Custom Metadata Types), business process reengineering, functional specification development, system configuration and testing, technical design documentation, AI capability evaluation within enterprise platforms, Computer System Validation (CSV), regulatory compliance (21 CFR Part 11), integration architecture evaluation, business case development for AI tools, UML/BPMN business modeling, Agile methodology.
Preferred skills
Salesforce Administrator certification, Apex code analysis, middleware integration experience (TIBCO, MuleSoft), GxP processes, ERP/PLM/QMS system experience.
Technologies
Salesforce (Service Cloud, Data Cloud, Agentforce), Apex, TIBCO, MuleSoft, REST APIs, JDE, SAP, Teamcenter, Agile, CAMSTAR, APRISO, Pilgrim, TrackWise, Master Control.
Responsibilities
Lead efforts to reengineer and optimize business processes and systems; identify, design, and implement information systems to meet business requirements; assess business needs and determine processes for automation; configure and test systems for features, integration, and reporting; develop functional specifications and technical design documentation; analyze and validate Salesforce declarative solutions; evaluate and recommend AI-enabled capabilities; provide mentorship to junior analysts.
Seniority
Senior, hands-on IC