Customer Support Specialist
Core
Serve as a critical point of contact for ingredient product orders, managing the flow from initial placement through delivery and resolving customer issues.
Role type
Customer Support Specialist (Logistics/Order Processing)
Builds
Accurate order data, resolved customer complaints, and streamlined order processing flows for ingredient solutions.
Domain
Food ingredients (sweeteners, starches) and supply chain logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Order processing, mathematical calculations, database utilization, problem solving, process improvement, cross-functional collaboration
Preferred skills
Lean Six Sigma or Lean Specialist certification, business acumen, critical thinking
Technologies
SAP, Salesforce, EDI
Responsibilities
Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries; Ensure the accuracy of order data and act as the expert for the order processing flow; Compute mathematical calculations related to order processing, delivery times, and freight; Maintain up to date files according to standard operating procedure; Ensure all customer complaints are tracked according to department and company procedures; Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary; Recommend and implement process improvements; Serve as a liaison between external customers and internal functions to ensure customer satisfaction
Seniority
Mid-level (2-6 years experience preferred)
