Systems Analyst Engineer
Core
Implement, maintain, and support technical platforms comprising software, networks, hardware, and databases for HR Service Delivery (HRSD) and ITSM operations.
Role type
Systems Analyst Engineer (ServiceNow & Enterprise Infrastructure)
Builds
Unified ServiceNow HRSD instances and enterprise platform services
Domain
Healthcare IT / ServiceNow / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow administration, enterprise system administration, networking concepts, database systems, automation scripting, cloud platforms (AWS/Azure/GCP), system monitoring, security hardening
Preferred skills
Platform migration experience, cross-functional collaboration
Technologies
ServiceNow, AWS, Azure, Google Cloud
Responsibilities
Manage day-to-day operations of enterprise platforms including applications, servers, storage, and networked services; Monitor and optimize platform performance, availability, and capacity; Troubleshoot and resolve complex platform issues across multiple environments; Develop and maintain automation scripts and tools to improve operational efficiency; Contribute to the design and implementation of new platforms and services; Participate in platform upgrades, migrations, and patch management; Support security hardening and vulnerability remediation efforts
Seniority
Mid-level (3-5 years experience)
