Customer Service Support
Core
Handle inquiries, resolve issues, and manage parking reservations for professional truck drivers and motorists at Travel Centers of America (TA) locations.
Role type
Customer Service Representative
Builds
Guest experience and loyalty program engagement for TA travel centers
Domain
Transportation / Trucking / Hospitality
Deliverable
client delivery
Required skills
Customer service, conflict management, problem-solving, multi-tasking, computer skills, English proficiency
Preferred skills
Prior customer service experience, US market knowledge
Responsibilities
Listen and respond to customer needs to resolve issues efficiently, accurately record customer feedback in tracking systems, provide information on products and services, take parking reservations and process payments, respond to feedback via email, social media, and phone apps, analyze situations to determine best contact for resolution, assist in training other support members