Customer Care & Support Advisor – German and English Speaking - Rotating shift (Entry level)
Core
First line of support for EV customers and charge point hosts across telephone, email, live chat, and social media channels.
Role type
Entry-level Customer Care & Support Advisor
Builds
bp Pulse EV charging network services for B2C, B2B, and Demand Partners
Domain
Energy / Electric Vehicle (EV) ecosystem
Deliverable
client delivery
Required skills
German (fluent), English (fluent), CRM platforms (Salesforce), telephony tools (Amazon Connect), problem-solving, multitasking
Preferred skills
Experience with CRM platforms, experience with telephony tools
Technologies
Salesforce, Amazon Connect
Responsibilities
Manage and respond to customer inquiries including complex or sensitive cases, process receipts and refunds, investigate and resolve customer complaints, interact with customers in German and English, manage caseload to ensure service quality
Seniority
Entry level