Software Development Engineer III
Core
Software Development Engineer serving as a primary technical contact for IT systems within Gainsight & Salesforce, focusing on production support, solution design, and platform expertise.
Role type
Senior IC Software Development Engineer (Gainsight/Salesforce)
Builds
Production support for Services Applications, Gainsight solutions on the Gainsight NXT platform, and Salesforce platform applications.
Domain
SaaS / Customer Success / CRM
Required skills
Gainsight platform expertise, Salesforce configuration and administration, Python for AI/ML workflows, SQL programming, object-oriented programming, application lifecycle management, agile project management, incident management, root cause analysis, stakeholder partnership
Preferred skills
Gainsight NXT Administrator certification, Tableau experience, experience with AI-powered agents or automation solutions, knowledge of Customer Success workflows
Technologies
Gainsight, Salesforce, Python, SQL, Tableau
Responsibilities
Analyze complex business problems and design systems solutions within Gainsight and Salesforce; perform testing and drive development of features; monitor and resolve production support tickets; lead troubleshooting and root cause determination for service interruptions; mentor less senior analysts; define and document functional requirements for complex business issues; optimize application performance and operational efficiency. (via careerplan.io/jobs/RP1038184-software-development-engineer-iii-at-ffive)
Seniority
Senior, hands-on IC
