Salesforce Developer - Service Cloud, Experience Cloud & AI (100% Remote within Poland)
Core
Design and build scalable Salesforce solutions powering Customer Support/Success and Customer Experience ecosystems, including Service Cloud, Experience Cloud, Digital Engagement channels, and AI-driven interactions.
Role type
Senior Salesforce Developer (Service Cloud, Experience Cloud, AI)
Builds
Scalable APEX services, integrations, Experience Cloud sites, Digital Engagement channels (Chat, WhatsApp, SMS), and AI-powered customer service automations.
Domain
Healthcare technology / Customer Experience
Deliverable
production ML models | product features
Required skills
Apex development (domain/service patterns, bulkification, async processing), Service Cloud customization, Experience Cloud development, Digital Engagement integration (Chat, WhatsApp, SMS), Einstein Bots/Agentforce/AI Agents, Apex REST APIs, SOQL optimization, LWC development, CI/CD (SFDX/DevOps Center), Salesforce security models.
Preferred skills
Salesforce Knowledge customization, Data Cloud implementation, Prompt Builder/Agentforce/Einstein Copilot experience.
Technologies
Salesforce (APEX, LWC, Flows, Experience Cloud, Service Cloud), Git, SFDX, DevOps Center, Named Credentials, Platform Events, WhatsApp API, SMS API, Facebook Messenger API.
Responsibilities
Design and implement scalable APEX solutions; develop Service Cloud capabilities (case management, entitlements, routing); build Experience Cloud sites; implement Digital Engagement channels; develop AI-powered customer service automations; optimize SOQL queries; collaborate on solution design and architecture; support UAT and troubleshoot incidents.
Seniority
Mid-Senior, hands-on IC
