Customer Care Representative, Dealer Premier Services
Core
Provide B2B customer support for kitchen cabinet brands, handling inquiries, resolving issues, and ensuring client satisfaction.
Role type
B2B Customer Service Representative
Builds
Customer experience and retention for business clients
Domain
Furniture manufacturing / Kitchen cabinets
Deliverable
client delivery
Required skills
B2B customer service experience, problem-solving, CRM proficiency, Microsoft Office Suite, cross-functional collaboration, client onboarding support, account monitoring
Preferred skills
Industry product knowledge, meeting leadership, process improvement
Responsibilities
Serve as primary contact for B2B clients via phone, email, and chat; Handle order and issue resolution inquiries; Troubleshoot and resolve client concerns; Collaborate with sales, operations, and technical support; Maintain CRM records; Identify opportunities to enhance client experience; Provide product and service education; Assist in onboarding new business clients; Monitor key account activity; Lead virtual meetings cross-functionally and with customers.
Seniority
Individual Contributor