Customer Care Representative
Core
Handle order inquiries, provide product/technical support, and resolve customer issues for kitchen cabinet brands.
Role type
Customer Care Representative
Builds
Customer satisfaction and order fulfillment for KraftMaid, Medallion, and Merillat brands
Domain
Home Furnishings / Cabinetry
Deliverable
client delivery
Required skills
order entry, outbound calling, inbound call handling, root cause analysis, conflict resolution, data accuracy, multi-tasking
Preferred skills
none stated
Technologies
Microsoft Office Suite
Responsibilities
Answer inbound calls to take orders and resolve issues; place outbound follow-up calls to ensure delivery; enter orders into system with high accuracy; determine root causes of issues and develop resolution action plans; relay information to appropriate departments; maintain department standards.
Seniority
Entry-level to Junior
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