Customer Care Representative I
Core
Handle customer inquiries, resolve product/service issues, and process orders for kitchen cabinets.
Role type
Customer Care Representative
Builds
Customer satisfaction and order fulfillment for kitchen cabinet brands
Domain
Home improvement / Furniture manufacturing
Deliverable
client delivery
Required skills
Order entry, phone communication, conflict resolution, data accuracy, multitasking, policy knowledge
Preferred skills
None stated
Technologies
Microsoft Office Suite
Responsibilities
Answer inbound calls to take orders and resolve issues; Place outbound calls to confirm delivery; Enter orders into system with high accuracy; Resolve product and service issues; Provide information on lead times and specifications; Maintain department standards
Seniority
Entry-level to Junior
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