Tech Svc Desk - L1
Core
Answer moderately complex questions and resolve challenging incidents related to hardware, software, client/COTS applications, and network/user administration.
Role type
L1 Technical Service Desk Agent
Builds
Resolved incidents and service requests for clients
Domain
IT Support / Technical Services
Deliverable
client delivery
Required skills
problem solving, analytical skills, hardware support, software support, network administration, user administration, incident management, service request management, escalation management
Preferred skills
technical certification, Associate Degree
Technologies
COTS applications
Responsibilities
Answer moderately complex questions, resolve challenging incidents, escalate complex problems to other teams or vendors, support L1 agents with day-to-day questions
Seniority
Entry-level, 1-2 years experience