Service Delivery Manager
Core
Ensures successful execution of client-facing company projects and services, meeting client expectations and business objectives.
Role type
Service Delivery Manager
Builds
Client-facing company projects and services
Domain
IT Services / Professional Services
Deliverable
client delivery
Required skills
Project planning, resource allocation, risk management, financial oversight, budget management, SLA/KPI reporting, 3rd party provider management, cross-functional team coordination
Preferred skills
Airport experience, subject matter expertise in product areas
Responsibilities
Leads small to mid-size delivery management projects, creates and maintains project plans, manages project costs, serves as primary point of contact for clients, oversees project team performance, identifies ways to optimize delivery processes, manages performance of 3rd party providers and sub-contractors
Seniority
Mid-level, hands-on IC