Knowledge Manager

Hyderabad, TS, IndiaFull-time2026-11-06 → 2026-11-10

Core

Own and manage the Knowledgebase (KB) for IT Service Desk, End users, and AI Tools/Automation flows, integrating KB with automation initiatives.

Role type

Knowledge Manager (IT Service & AI Automation)

Builds

Knowledgebase articles and integrated automation flows for IT support teams and end users

Domain

IT Service Management (ITIL) + Artificial Intelligence

Required skills

ITIL Foundation certification, Prompt engineering, IT Service Desk Level 1 processes, Structured writing, Knowledgebase article creation, AI/AI Tools understanding, Project Management

Preferred skills

ITIL Certification, 2+ years IT Service Desk Level 1 experience, GenAI awareness, Collaboration with AI tool developers

Technologies

ServiceNow, ITIL, KCS, GenAI, AI Tools

About Unisys

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.