Field Service Manager
Core
Provides direction to Field Engineering supervisors and teams, resolves key technical issues, and manages procurement and resource allocation to ensure end-to-end support for clients.
Role type
Senior Field Service Manager
Builds
End-to-end support for client hardware, software, and equipment
Domain
IT Services / Field Engineering
Deliverable
client delivery
Required skills
Team leadership, issue resolution, procurement management, process establishment, resource allocation, stakeholder liaison
Preferred skills
None stated
Technologies
None stated
Responsibilities
Provide direction to Field Engineering supervisors and teams, identify recurring trends and difficult-to-resolve problems, resolve key issues raised by teams, monitor hardware and software availability, manage procurement activity, act as liaison between clients and technical teams, establish work processes and priorities, allocate people and budgets
Seniority
Mid-level Manager (0-2 years leadership experience)