Dutch/English Speaking L1 Service Desk Support Agent
Core
Provide high-quality customer service, accurate issue logging, initial diagnosis, and efficient resolution of incidents and service requests via phone, web, chat, and email.
Role type
L1 Service Desk Support Agent
Builds
Incident and service request resolution for end users
Domain
IT Service Management (ITSM)
Required skills
IT troubleshooting, ticketing tools, English (C1), Dutch (C1), Windows OS, Microsoft 365, network environments
Preferred skills
Knowledge sharing, proactive user guidance, critical thinking, diagnostic reasoning
Technologies
ServiceNow, Microsoft 365, Windows
Responsibilities
Log and raise tickets, manage auto-generated tickets, escalate unresolved issues, conduct follow-up activities, achieve SLAs and KPIs, provide technical support for software/hardware/network issues
Seniority
Mid-level, hands-on IC