Field Office Personnel
Core
Provides Data Process support by handling client inquiries, processing orders and transactions, and maintaining accurate records of client interactions and service requests.
Role type
Junior data process support specialist
Builds
Transactional data records and client service logs
Domain
Business Process Outsourcing (BPO) / Data Operations
Deliverable
dashboards & analysis
Required skills
Data entry, Client communication, Order processing, Payment handling, Record maintenance, Regulatory compliance awareness
Responsibilities
Answering client inquiries via phone, email, or chat; Processing product and service orders; Updating transactional information in databases; Handling payments; Maintaining accurate records of interactions and transactions; Escalating complex issues per protocol.