Senior Transition and Transformation Manager
Core
Lead end-to-end managed services transition and transformation programs from contract commitment through operational stabilization, ensuring people, processes, and technology are ready for go-live.
Role type
Senior Transition and Transformation Manager
Builds
Modernized service operating models, automated AI-enabled services, and stabilized managed service environments
Domain
IT Services / Managed Services
Required skills
Large-scale program delivery, executive stakeholder management, operational readiness planning, service modernization, risk management, commercial contract management, organizational leadership, change management, AIOps adoption, service quality improvement
Preferred skills
ServiceNow, Digital Workplace Services, automation platforms, Organizational Change Management (OCM), solution architecture, testing leadership, PMP, PgMP, SAFe, ITIL
Technologies
ServiceNow, Digital Workplace Services, automation platforms, AIOps
Responsibilities
Lead end-to-end managed services transition and transformation programs; Drive complex, first-of-kind transformation initiatives; Establish executive governance and manage program risks; Ensure people, processes, and technology readiness for go-live; Partner with delivery and commercial teams to operationalize commitments; Drive transformation outcomes including automation and AI-enabled services; Lead leaders across matrix organizations; Act as senior escalation point for executive stakeholders; Support client engagements during sales and solutioning
Seniority
Senior, hands-on IC
