Principal Presales Solution Architect - ServiceNow ESM
Core
Shape solutions, lead client engagements, and support the sales cycle for ServiceNow and Freshworks platforms by acting as a trusted advisor and driving pipeline growth.
Role type
Principal Presales Solution Architect
Builds
Proof of Value (PoV) engagements, migration playbooks, RFP responses, Statements of Work (SOWs), and technical accelerators
Domain
IT Service Management (ITSM) / Enterprise Service Management (ESM)
Deliverable
product features
Required skills
ServiceNow platform expertise, pre-sales solution architecture, business development, technical asset creation (PoVs, playbooks), ITSM platform knowledge (Freshworks, BMC Helix, Cherwell), client relationship management, sales methodologies (MEDDIC, Challenger), workshop leadership
Preferred skills
ServiceNow certifications (CSA, CIS, CTA, CMA), BMC Helix certifications, experience with other ITSM platforms
Technologies
ServiceNow, Freshworks, BMC Helix, Cherwell, EasyVista
Responsibilities
Develop account strategies with SE/CE/CTO teams, identify and qualify new business opportunities, create pursuit kits, deliver product demonstrations, design migration playbooks, own RFP responses, draft SOWs, lead technical workshops, participate in marketing events, provide feedback to product teams, oversee project execution
Seniority
Principal, hands-on IC with strategic influence
