Computer Field Technician in New Orleans, LA
Core
Provides full-range field engineering support and onsite service for large, complex clients.
Role type
Senior Field Engineering Technician
Builds
Onsite service delivery and client system stability
Domain
IT Infrastructure & Enterprise Services
Deliverable
client delivery
Required skills
advanced maintenance, low-complexity installation, technical troubleshooting, systemic issue resolution, client service metrics reporting, process improvement
Preferred skills
technical certification, Associate Degree
Technologies
enterprise IT equipment and systems
Responsibilities
Perform advanced-level maintenance on products, conduct scheduled installations, resolve client problems using advanced tools, provide technical feedback to improve service delivery, identify and resolve systemic team issues, monitor technical and process issues, contribute to client services metrics reporting.
Seniority
Mid-level (2-4 years experience)