Senior Field service engineer /Delhi/NCR
Core
Provide on-site technical interventions including installation, training, repair, and maintenance of machinery at client sites.
Role type
Senior Field Service Engineer
Builds
Optimal operation of machinery at client sites
Domain
Industrial machinery maintenance and service
Deliverable
physical/clinical work
Required skills
on-site installation, repair and maintenance, customer relationship management, technical training delivery, service contract negotiation, inventory management, technical documentation, CRM data entry, team mentorship, preventive maintenance planning
Preferred skills
none stated
Technologies
CRM software, technical management systems
Responsibilities
Provide on-site technical interventions including installation, training, repair, and maintenance; Engage with customers to deliver technical support; Collaborate with sales and dealer teams; Complete required technical training; Achieve service targets by negotiating service contracts and managing billing; Oversee personal inventory of spare parts and tools; Execute assigned technical tasks; Document technical activities in Field Service Reports and CRM; Mentor junior engineers; Support Area Technical Manager in managing preventive maintenance and installations; Support other locations for dynamic resource allocation
Seniority
Senior, hands-on IC