Implementation Knowledge Manager
Core
Central coordinator for knowledge transfer activities during client service transitions, ensuring operational and technical knowledge is captured and transferred from incumbent teams to delivery teams.
Role type
Implementation Knowledge Manager
Builds
Knowledge transfer plans, documentation, and transition readiness for client service implementations
Domain
IT Services / Knowledge Management / Service Transition
Deliverable
client delivery
Required skills
Knowledge transfer coordination, stakeholder management, documentation management, gap analysis, transition planning, facilitation
Preferred skills
IT service management processes, transition process familiarity
Technologies
Knowledge repositories
Responsibilities
Lead knowledge transfer activities, coordinate with clients and providers to gather/validate knowledge, identify gaps and risks, develop transfer plans, facilitate workshops, monitor readiness, ensure documentation accuracy
Seniority
Mid-level, 3-5 years experience
