DSS Resident Engineer - (IT Engineer)
Core
On-site IT Engineer providing end-user support, hardware management, and AV troubleshooting for a client's campus.
Role type
Campus IT Engineer (IC)
Builds
Maintains smooth day-to-day IT operations and meeting room technology for client employees.
Domain
Enterprise IT Support / Hardware Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, OS support (Windows, macOS, Linux), workstation assembly, physical repairs, asset management, AV system troubleshooting, ticketing systems
Preferred skills
Technical certifications, Associate Degree in IT, AV/Crestron equipment experience
Technologies
JAMF, Intune, ServiceNow, Crestron
Responsibilities
Provide deskside support for critical users, troubleshoot hardware/software/OS issues, assemble and configure workstations, perform physical repairs, manage IT asset inventory, support meeting room AV equipment
Seniority
Mid-level, hands-on IC