Service Delivery Manager
Core
Oversee successful delivery of services to clients, ensuring operational excellence, high customer satisfaction, and continuous service improvement.
Role type
Senior Service Delivery Manager
Builds
Managed services and technology delivery solutions
Domain
Technology / Managed Services
Deliverable
client delivery
Required skills
Stakeholder management, Project management, Risk management, P&L ownership, Third-party provider management, SLA/KPI monitoring, Service transition management, Continuous improvement, Issue resolution, Performance reporting
Preferred skills
ITIL certification, Managed services environment experience, Service transformation leadership
Technologies
Service management methodologies
Responsibilities
Lead small to mid-sized delivery projects from initiation to completion; Coordinate resources and mitigate risks; Own P&L for assigned clients; Act as primary client contact and build relationships; Monitor and oversee team performance; Serve as SME for designated products/services; Ensure service quality meets SLAs; Investigate and resolve service delivery issues; Drive continuous improvement initiatives; Manage third-party providers and subcontractors; Produce service reports and present metrics to stakeholders; Chair service review meetings and track actions; Support service transition and change initiatives.