Ingeniero de Atención al Cliente- Caguas, Puerto Rico
Core
Installation, maintenance, and repair of point-of-sale and self-service equipment to ensure operational continuity for retail and restaurant clients.
Role type
Field service technician (hardware & electronics)
Builds
Production hardware (POS terminals, self-service kiosks, servers, peripherals)
Domain
Retail and dining unified commerce
Deliverable
Physical/clinical work
Required skills
Hardware maintenance, electrical aptitude, PC networking, diagnostic troubleshooting, inventory management, report generation, customer incident resolution, site preparation (cabling/testing), tool usage (including power tools and working at heights), shift flexibility
Preferred skills
Technical degree, NCR or similar equipment experience, electronics/TI certifications, EPOS maintenance experience
Technologies
Windows, Microsoft Office, NCR Voyix hardware ecosystem
Responsibilities
Diagnose, repair, and replace components in supported equipment; install new equipment or update existing ones per SOW; prepare sites for installation including cabling and testing; manage assigned assets (tools, software, vehicles); maintain accurate inventories and activity logs; generate timely reports on calls, activities, and expenses; capture client asset data for billing; attend to and resolve customer inquiries; achieve established KPIs prioritizing safety, quality, and operational efficiency
Seniority
Entry-level to Mid-level, hands-on IC