Service Delivery Manager
Core
Ensures successful execution of client-facing projects and services, overseeing planning, resource allocation, and delivery while managing risks and budgets.
Role type
Service Delivery Manager
Builds
Client-facing company projects and services
Domain
IT Services / Consulting
Deliverable
client delivery
Required skills
project planning, resource allocation, risk management, budget management, client communication, cross-functional collaboration, team performance management, third-party provider management, process optimization
Responsibilities
Leads small to mid-size delivery management projects; Creates and maintains project plans coordinating resources and managing risks; Manages project costs ensuring resource effectiveness; Serves as primary point of contact for clients addressing issues; Works with cross-functional teams to ensure right skills availability; Oversees and monitors project team performance; Manages performance of third-party providers and sub-contractors; Identifies ways to optimize delivery processes for efficiency
