Modern Device Management Specialist
Core
Provides endpoint management support, diagnostics, and technical escalation for hardware, systems, email, Teams, and telephony across various platforms.
Role type
Mid-level Endpoint Management Specialist
Builds
Endpoint solutions and operational workflows for assigned organizations
Domain
IT Operations / Endpoint Management
Deliverable
infrastructure
Required skills
Endpoint management, ticket management, hardware diagnostics, system troubleshooting, email flow management, telephony support, Teams conference support, process definition, operations manual maintenance
Preferred skills
Engineering process design, standards development, multi-platform device management
Technologies
Ticket management systems, Teams, telephony platforms
Responsibilities
Manage work orders and tasks in a ticketing system, perform diagnostics to initiate problem management, provide workstation and device training, act as initial 3rd level escalation for hardware and systems issues, plan and implement endpoint solutions, maintain operations manuals
Seniority
Mid-level, hands-on IC