Service Delivery Manager-Field Services
Core
Lead a team of 8 specialists in service reporting, SLA management, quality assurance, knowledge management, and asset logistics to ensure contractual compliance and drive continual service improvement.
Role type
Senior Service Delivery Manager (Field Services)
Builds
Operational support services within a multi-vendor SIAM ecosystem for government/managed services clients
Domain
IT Service Management (ITSM) / Government ICT
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and performance management, SLA/KPI governance, SIAM ecosystem coordination, Continual Service Improvement (CSI) program management, ITIL v4 framework ownership, executive-level data insight translation
Preferred skills
NV2 security clearance, Power BI dashboard interpretation
Technologies
Power BI, SIAM frameworks, ITIL v4
Responsibilities
Manage team capacity and workload across five service delivery disciplines, represent the company at client governance forums, lead the CSI program to achieve high performance scores, ensure compliance with SIAM and contract requirements, translate performance data into strategic improvement initiatives
Seniority
Senior, hands-on IC with team leadership
