Tech Field Eng - Belo Horizonte - MG
Core
Provide Level 1 hardware and software support to users via remote tools, chat, or email, including device installation, network configuration, and mobile device setup.
Role type
Tech Field Engineer (Level 1 Support)
Builds
IT support services for client hardware and software
Domain
IT Support / Field Services
Deliverable
client delivery
Required skills
Hardware installation, Network configuration, Mobile device configuration (Android), Desktop maintenance, Printer maintenance, Software installation, Active asset management
Preferred skills
Intermediate knowledge of Operating Systems, Intermediate knowledge of Office Suite, Intermediate knowledge of Networking, Intermediate knowledge of Internet connectivity
Responsibilities
Answer user tickets via remote access, chat, or email; Install hardware; Configure computers on networks; Maintain computers and notebooks; Implement new features to aid users; Monitor SLAs; Manage client IT asset inventory; Configure and troubleshoot mobile devices.
Seniority
Entry-level / Junior
