German-Speaking Customer Service Representative - Night Shift - Remote
Hybrid
Core
Troubleshooting, diagnosing, and correcting IT-related technical issues for clients to restore functionality.
Role type
Customer Service Representative (IT Support)
Builds
Service requests and client support
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
IT troubleshooting, technical diagnosis, customer service, MS Office Suite, Windows environment, multi-tasking, knowledge base management
Responsibilities
Troubleshoot and diagnose IT technical issues, guide clients through functionality restoration, escalate issues to Level 2 support, coordinate service requests with cross-functional teams, collaborate on problem-solving, update knowledge base