Helpdesk
Core
Deliver day-to-day services within the Facilities Helpdesk Administration Team, handling requests, documentation, and communication with clients, site staff, and vendors.
Role type
Facilities Helpdesk Operator
Builds
Daily work lists for facilities technicians and weekly/monthly helpdesk reports for site KPIs
Domain
Commercial real estate facilities management
Deliverable
dashboards & analysis
Required skills
Customer service, Microsoft Office (Excel, Word, PowerPoint), problem-solving, multitasking, administration
Preferred skills
Customer service experience in a fast-paced environment, flexibility regarding working hours
Responsibilities
Provide telephone and e-mail cover for Helpdesk requests, generate daily work lists for facilities technicians, generate weekly/monthly helpdesk reports, provide administration support to management, perform general office administration duties, liaise with internal/external contractors, perform audits on site conference facilities, print site drawings, assist with uploading information onto CMMs system, create and manage Purchase Orders on Ariba-Buy on Demand
Seniority
Individual Contributor