Assistant Manager
Core
End-to-end management of Helpdesk and Command Center operations supporting employee transportation services, including real-time trip monitoring, vendor performance governance, and operational exception handling.
Role type
Assistant Manager, Operations & Command Center
Builds
Employee transportation services (cabs, shuttles) and operational dashboards
Domain
Commercial Real Estate / Ground Transportation
Required skills
Team leadership, Helpdesk operations management, Real-time trip monitoring, Vendor SLA/KPI governance, Incident management, Operational reporting
Preferred skills
Experience in commercial real estate, Skilled trades, Technology
Technologies
Transportation technology platforms, Dashboards, Communication tools
Responsibilities
Lead and supervise Helpdesk and Command Center teams, Monitor login/logout trips and vehicle delays in real-time, Manage vendor performance and apply penalties, Handle employee queries and service disruptions, Generate operational and performance reports
Seniority
Senior, hands-on IC