Workplace Lead ANZ
Core
End-to-end management of Occupant and Guest Experience within an assigned real estate portfolio, focusing on human-centric workplace activities, team management, and service delivery.
Role type
Senior Workplace Lead / Country Manager
Builds
Workplace experience programs, operational procedures, and service delivery for clients across a country
Domain
Commercial Real Estate / Facility Management
Required skills
People management, stakeholder management, operational management, financial management, vendor management, change control, incident management, reporting, procurement, site inspections, team development, compliance management
Preferred skills
Knowledge of critical MEP facilities, Bachelor's degree in facilities management or related field
Technologies
JLL systems, SharePoint, Work Order systems
Responsibilities
Develop and manage client relationships to meet service levels and KPIs; Lead and develop a high-performing team including hiring, training, and succession planning; Manage operational procedures, site inspections, and work order systems; Oversee vendor procurement, contract execution, and performance monitoring; Ensure compliance with health, safety, and risk management policies; Generate reports and conduct presentations on service delivery; Resolve user complaints and manage emergency responses.
Seniority
Senior, hands-on IC with team leadership
