ServiceNow Product Manager
Core
Own end-to-end product strategy and multi-year roadmap for JLL's ServiceNow Enterprise Service Management (ESM) platform, transforming it from infrastructure into a value-providing function with measurable business outcomes.
Role type
Senior Product Manager (Enterprise SaaS Platform)
Builds
Strategic enterprise SaaS platform roadmap, backlog, and license/consumption economics for ServiceNow ESM
Domain
Commercial Real Estate / Enterprise IT Service Management / SaaS Platform
Required skills
Enterprise SaaS platform product management, ServiceNow platform ownership, ITSM/ITIL 4 expertise, AI and agentic AI modernization, License and consumption management, ROI and value case building, Stakeholder management, Critical thinking and analytical judgment
Preferred skills
ServiceNow Certified Implementation Specialist (CIS), ITIL 4 Foundation, Product management credentials (Pragmatic Institute, CSPO, SAFe)
Technologies
ServiceNow (ITSM, CSM, ITOM/Discovery, App Engine, NOW Assist, AI Agent Studio, AI Agent Orchestrator, Now Assist)
Responsibilities
Own end-to-end product strategy and multi-year roadmap for the ServiceNow platform; Translate business demand into prioritized roadmap and manage backlog; Own license and module portfolio management and ROI reporting; Partner with process owners to align roadmap with governance and release policy; Drive platform-level roadmap for AI and agentic capabilities; Communicate platform strategy and value to leadership and business stakeholders
Seniority
Senior, hands-on IC