Application Support Lead Analyst
Core
Lead and manage a team of 5 Application Support Analysts to ensure the effective delivery, support, maintenance, and optimization of business-critical software solutions, with a focus on CAFM systems and underlying data.
Role type
Senior IC Application Support Team Lead (People Management + Hands-on Analyst)
Builds
Support and maintenance of CAFM, financial, and other business-critical applications
Domain
Commercial Real Estate / Facility Management (FM) / Software Solutions
Required skills
People management, team leadership, conflict resolution, SQL, ServiceNow, incident management, release management, data standards, SLA monitoring
Preferred skills
CAFM platforms (Corrigo, MRI Concept/Evolution, Evolution MX, Mobiess), FM/engineering service delivery processes, software development life cycle (SDLC), BI, asset management, PFI/PAM contract environments
Technologies
ServiceNow, SQL, CAFM platforms (Corrigo, MRI Concept/Evolution, Evolution MX, Mobiess)
Responsibilities
Provide leadership, coaching, and performance management to the Application Support Team; personally resolve support tickets and monitor interfaces/Cron tasks; manage system configuration, updates, and technical testing; drive continuous improvement of data standards and processing tools; handle HR responsibilities including recruitment, disciplinary actions, and succession planning; coordinate team coverage and knowledge management.
Seniority
Senior, hands-on IC with people management