Senior Analyst - Payroll Operations
Core
Resolve Tier 1 and support complex queries/transactions for core HR/Payroll processes while maintaining employee lifecycle data in Workday.
Role type
Senior HR/Payroll Operations Analyst
Builds
HR/Payroll data integrity and process efficiency for US & Canada clients
Domain
Human Resources / Payroll Operations
Required skills
HR management processes, Workday HR environment, Case Management tools, MS Office Suite, data maintenance, query resolution, process improvement, stakeholder communication, KPI/SLA adherence, escalation management (via careerplan.io/jobs/REQ537419-senior-analyst-payroll-operations-at-jll)
Preferred skills
Experience in HR services roles, knowledge of US & Canada core HR processes
Responsibilities
Resolve Tier 1 and support complex HR/Payroll queries; Maintain Workday data for employee lifecycle events; Handle escalations and provide Root Cause Analysis; Perform quality checks on critical transactions; Assist in building Knowledgebase; Provide feedback on service trends; Own client calls with SD Leads; Implement process improvements
Seniority
Mid-Senior, hands-on IC
