Community Ambassador
Core
Create a customer-centric workspace experience and serve as the single point of contact for occupants in a large upscale modern office.
Role type
Senior IC Workspace Experience Enabler
Builds
High-quality office environments and employee engagement events
Domain
Commercial Real Estate / Integrated Facilities Management
Deliverable
product features
Required skills
Hospitality experience, customer service, issue resolution, event planning, feedback consolidation, financial process adherence
Preferred skills
Hotel or aviation industry background, coworking space experience
Technologies
MS Office suite
Responsibilities
Establish direct relationships with office employees, resolve workspace issues and changes, manage service tickets within SLA, share observations on amenity usage, plan employee engagement events, consolidate feedback for management, report feedback patterns, drive client-specific initiatives like technology roll-outs, ensure alignment with financial processes
Seniority
Mid-level, hands-on IC
