Workplace Experience & Operations Manager
Core
Lead end-to-end delivery of facilities management services for a key client across New Zealand, overseeing commercial operations, service delivery, and workplace experience.
Role type
Senior Facilities Management Manager (Account Lead)
Builds
Commercial real estate facilities operations and client service delivery
Domain
Commercial Real Estate / Facilities Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
budget management, procure-to-pay processes, vendor management, preventive and reactive maintenance oversight, team leadership, financial risk escalation, cost optimization, health and safety compliance, project management fundamentals
Preferred skills
commercial awareness, stakeholder relationship building, change management, emergency response coordination
Technologies
None explicitly stated
Responsibilities
Manage end-to-end procure-to-pay processes including PO creation, invoice validation, and supplier payment tracking; oversee preventive and reactive maintenance and client requests for NZ sites; lead and develop a high-performance FM team including one direct report; drive client satisfaction through performance reporting and KPI management; ensure compliance with health and safety standards and regulatory requirements; coordinate after-hours emergency response and business continuity
Seniority
Senior, hands-on IC with team leadership
