Workplace Experience Lead
Core
Driving workplace excellence and operational leadership across multiple sites in the APAC region, ensuring seamless service delivery, client satisfaction, and alignment with global workplace strategy.
Role type
Senior regional operations manager (workplace services)
Builds
Efficient, inspiring, and human-centered workplaces across APAC
Domain
Commercial real estate / Facility services / Workplace operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational leadership, KPI/SLA management, system reporting accuracy, operational problem-solving, regional alignment, vendor management, strategic planning, risk management
Preferred skills
Cross-regional coordination, data integrity, stakeholder engagement, team development
Technologies
CAFM, IWMS, ticketing systems
Responsibilities
Oversee daily workplace operations across diverse facilities in APAC, ensure compliance with SOPs and SLAs, monitor and report on operational performance metrics, manage vendor contracts and performance, enhance employee and guest experiences through persona-driven design, contribute to long-term workplace strategies and transformation programs, mentor and guide site leads and workplace teams
Seniority
Senior, hands-on IC with regional scope
