Helpdesk Support
Core
Provide full administrative support to on-site engineering teams, coordinate the helpdesk system, and manage financial documentation for facilities maintenance projects.
Role type
Senior Administrator / Helpdesk Coordinator
Builds
Facilities maintenance operations and client reporting
Domain
Commercial Real Estate / Facilities Management
Deliverable
dashboards & analysis | client delivery
Required skills
Helpdesk ticket management, financial documentation, quote generation, purchase order processing, timesheet management, risk assessment creation, stakeholder communication
Preferred skills
SAP, Corrigo, Microsoft Office (Word, Excel, Outlook), AAT qualifications
Technologies
Vixen, Concept, SAP, Corrigo, Microsoft Office
Responsibilities
Manage and control all helpdesk calls/tickets and daily system operation; Produce daily/weekly progress reports on tasks (lighting, power outages, etc.); Liaise with engineers to investigate and relay problem information; Raise quotes and follow through to obtain client purchase orders; Maintain updated filing systems for POs, delivery notes, and service sheets; Control purchase order reports for open/un-invoiced orders; Manage debt and credit control for the portfolio; Perform regular invoicing to customers; Build PPM planners, permit schemes, and risk assessments.
Seniority
Mid-level, hands-on IC