Technology Support Analyst
Core
Support and maintain technology platforms and data ecosystems enabling efficient, accurate, and compliant service delivery across regional operations in the Americas and Latin America.
Role type
Technology Support Analyst (IT-adjacent operational support)
Builds
Digital trackers, Smartsheet workspaces, SharePoint platforms, and data workflows for corporate real estate functions
Domain
Corporate Real Estate / IT Operations / Data Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Analytical problem-solving, organization, attention to detail, M365 tools proficiency (Excel, Teams, Outlook, SharePoint, MS Lists), Smartsheet proficiency, ticketing system experience
Preferred skills
Bilingual English/Spanish, Portuguese, experience with global/cross-regional teams, degree in Information Systems/Computer Science/Business Analytics
Technologies
Smartsheet, SharePoint, Microsoft 365, ServiceNow, Jira
Responsibilities
Perform daily preventative maintenance monitoring across digital trackers and platforms; Triage, troubleshoot, and resolve user-submitted support tickets; Process data correction requests and maintain reference data; Process user access and platform license requests; Conduct regular access reviews and revoke access for offboarded users
Seniority
Junior to Mid-level, hands-on IC
