Senior Sales Support EMEA
Core
Provide commercial, operational, and service administration support to the regional sales organization for strategic customer accounts across EMEA.
Role type
Senior Sales Support (Commercial Operations)
Builds
Service contracts, quotations, forecasts, and business reports for the EMEA region.
Domain
Industrial manufacturing / Capital equipment / Metrology
Required skills
Commercial operations, CRM/ERP systems, Advanced Excel (Pivot Tables, VLOOKUP), Forecasting, Contract administration, Data analysis, Stakeholder management, Problem-solving
Preferred skills
Salesforce/C4C/SAP experience, Technical/industrial manufacturing background, Service contract management, European languages
Technologies
CRM, ERP, Microsoft Excel, Salesforce, C4C, Efacs, SAP
Responsibilities
Manage EMEA SLA contracts including renewals and invoicing; Create and validate quotations; Collate monthly forecasts and shipments; Maintain customer data in CRM/ERP; Act as primary contact for customer escalations; Generate KPI reports; Coordinate with Sales, Finance, and Operations teams.
Seniority
Senior, hands-on IC
