L&D Lead, Key Accounts
Core
Lead Learning & Development for JLL's Key Accounts (REMS), driving AI-enabled upskilling, reskilling, and standardization for ~7,200 learners across major clients like Google, Amazon, and Cisco.
Role type
Senior Learning & Development Lead (Key Accounts)
Builds
Standardized L&D programs, AI adoption pathways, and a unified skills framework for key client accounts.
Domain
Corporate Learning & Development / Commercial Real Estate Services / AI Transformation
Deliverable
Production ML models | product features | dashboards & analysis | client delivery
Required skills
Business Acumen, Stakeholder Management & Influencing, Needs Analysis & Scoping, Strategic Thinking, Data-Driven Storytelling, Design & Delivery, Team Leadership
Preferred skills
AI tool integration, Experience with large tech clients, Change management
Technologies
AI-enabled learning tools, LMS platforms
Responsibilities
Deliver Account Management & SD Sales Program, Anchor to account priorities, Support skills transformation, Roll out AI adoption pathways, Set single on-account skills framework, Identify and standardise leader upskilling, Embed culture and client focus, Own L&D playbook for new accounts, Align account L&D with central platform, Extend coverage to smaller business lines, Drive REMS L&D communities of practice, Leverage data to tell effective stories, Collaborate across the platform, Lead a highly-engaged, high-performing team
Seniority
Senior, hands-on IC with team leadership
