Helpdesk/Mailroom Executive
Core
Managing helpdesk, mailroom, front office, security, housekeeping, and cafeteria operations for a commercial facility, ensuring immediate response to escalated issues and maintaining high standards of service.
Role type
Senior Facility Operations Executive (Helpdesk/Mailroom/Front Office)
Builds
Operational continuity and service quality for client facilities
Domain
Commercial Real Estate / Facility Management
Required skills
Incident management, shift briefing, vendor performance tracking, staff training, audit coordination, budget management, roster planning, crisis management, process implementation, stakeholder communication
Preferred skills
Knowledge of ISO standards, familiarity with facility management tools (VMT, IMT, Site Ops), experience with fire drills and BCP
Technologies
Siebel, SMDRS, VMT, IMT, Site Ops, Site Inspection tool, BGC, work permit tool
Responsibilities
Provide management advice on escalated issues for helpdesk, mailroom, and front office; manage security, housekeeping, and cafeteria operations including vendor audits and quality checks; coordinate VIP visits and conduct fire drills; manage site operations budget and staff training; prepare daily, weekly, and monthly operational reports; handle crisis situations and business continuity planning.
Seniority
Senior, hands-on IC